The Zen of Product Management

Product management is becoming a hot topic in Silicon Valley. The UC Berkeley business school had me speak at a seminar on the subject last week, a lot of consultants are focusing on it, and it seems to be getting a lot more buzz than I remember seeing in the past.

A product manager is the person in a company who translates customer needs into product features. He or she is not necessarily an engineer, but tells the engineers what to build (assuming you work in a company where the engineers do what anyone else tells them to do). When product management works well, a company has a much better chance of producing a successful product.

Recently I ran across an almost year-old summary of a presentation given by Rob Haitani of Palm. He's the author of the original Zen of Palm, the presentation that codified Palm's early design philosophy. The Zen of Palm is widely misunderstood as a kind of dogmatic belief that handheld computers should have only a few simplistic features (which is about as accurate as saying that basketball is a game in which people throw a ball). Actually it was a pretty subtle strategy, and the presentation was a fantastic tool for indoctrinating new hires.

Although Haitani's title at Palm isn't product manager, that's what he does. The article gives a nice overview of some of his ideas. I think it's a good reference for product managers in any industry.

A fun read

I've had Telepocalypse in my blogroll for a while, but I never explained why. Marvin Geddes is a telecom consultant living in Scotland. He's interesting and acerbic and he has the deep pool of skepticism that seems to develop in many people who work closely with wireless operators in the US and Europe.

He also writes extremely well, which makes his weblog a nice mix of information and entertainment. For example, here's his description of the psychology of an operator offering data services:

"Owning a communications network is rather like being the in posession of Tolkien’s Ring. It slowly corrupts and drives mad the keeper. 'I’ll capture your value, all my beautiful bits, preciousssss bits'."


And then there's a little gem that I won't even try to describe. You just have to read it for yourself. Maybe you have to be a parent to fully appreciate it, but it still makes me laugh every time I read it.

Going to CTIA

I'll be at the CTIA conference in Las Vegas next week. Please drop me a note if you'll be there and would like to talk. When I get back I'll blog on anything interesting that I saw.